Paola Sacco Luxury Travel GmbH
Hildastr. 3
65189 Wiesbaden
Germany
Phone: +49 (0) 611 - 58 08 83 60
Mobile: +49 (0) 170 - 88 83 33 8
E-mail: office@paolasacco.com
Owner and managing director:
Paola Sacco Comis Dell'Oste
Local court: District court Wiesbaden
Register number: HRB 23380
Tax number: DE258021076
1. conclusion of the travel contract
By registering, the customer makes a binding offer to PAOLA SACCO LUXURY TRAVEL GMBH to conclude a travel contract.
Travel agents (e.g. travel agencies) and service providers (e.g. hotels, transport companies) are not authorised by PAOLA SACCO LUXURY TRAVEL GMBH to make agreements, provide information or give assurances that alter the agreed content of the travel contract, go beyond the contractually agreed services of PAOLA SACCO LUXURY TRAVEL GMBH or contradict the travel description.
Bookings can be made verbally, in writing, by telephone or electronically (e-mail, Internet).
In the case of electronic bookings, PAOLA SACCO LUXURY TRAVEL GMBH will confirm receipt of the booking electronically without delay.
The contract is concluded upon receipt of the declaration of acceptance (travel confirmation) from PAOLA SACCO LUXURY TRAVEL GMBH, VAT ID: DE258021076
2. payment
Upon conclusion of the travel contract, a deposit of up to 30 % of the travel price can generally be requested. In justified individual cases, a higher deposit may be required.
If the deposit is not paid despite a reminder, PAOLA SACCO LUXURY TRAVEL GMBH is entitled to withdraw from the contract after setting a deadline.
The final payment is due 4 weeks before the start of the trip.
After receipt of full payment of the travel price, the travel documents will be issued to the customer.
If the provider of the sports event / music event / cultural event charges down payments / advance payments for the reservation or provision of the tickets, the customer will be explicitly informed of this.
PAOLA SACCO LUXURY TRAVEL GMBH will then raise a claim on behalf of the organiser of the sporting event/ event.
The organiser of the music event / cultural event shall pay the deposit, advance payments and forward this amount to the entitled party without delay.
3. services
The services that are contractually agreed are set out in the service descriptions and in the related information in the travel confirmation or the individual proposal from PAOLA SACCO LUXURY TRAVEL GMBH, including the travel confirmation.
If the information in the service description and the travel confirmation contradict each other, the information in the travel confirmation shall apply.
Changes or deviations of individual travel services from the agreed content of the travel contract which become necessary after conclusion of the contract or which were not brought about by PAOLA SACCO LUXURY TRAVEL GMBH in bad faith are permitted, provided that the changes or deviations are not significant and do not affect the overall design of the booked trip.
Any warranty claims shall remain unaffected if the modified services are defective.
PAOLA SACCO LUXURY TRAVEL GMBH is obliged to inform the customer immediately of any changes to services or deviations.
4. price changes
PAOLA SACCO LUXURY TRAVEL GMBH reserves the right to change the prices advertised and confirmed with the booking in the event of a change in the exchange rate applicable to the trip in question, as follows:
PAOLA SACCO LUXURY TRAVEL GMBH may increase the travel price to the extent that the price for the purchase of the travel services has increased.
The increase is only permissible if there are more than four months between the conclusion of the contract and the agreed travel date and the circumstances leading to the increase had not yet occurred prior to the conclusion of the contract and were not foreseeable at the time the contract was concluded. In the event of a subsequent change to the travel price, PAOLA SACCO LUXURY TRAVEL GMBH must inform the customer immediately.
Price increases from the 20th day before departure are not permitted.
5 Cancellation and termination by the customer
The customer can cancel the trip at any time before the start of the trip.
The date of receipt of the cancellation notice by PAOLA SACCO LUXURY TRAVEL GMBH is decisive.
The customer is advised to declare the cancellation in writing.
If the customer cancels the travel contract or does not start the trip, PAOLA SACCO LUXURY TRAVEL GMBH will claim compensation in the amount of the travel price less the expenses saved.
In any case, the customer reserves the right to provide evidence of lower damages.
The cancellation costs for tickets to sporting events / music events / cultural events are subject to the regulations of the respective provider.
In principle, the providers of the above-mentioned events charge cancellation fees in the amount of the full agreed fee.
PAOLA SACCO LUXURY TRAVEL GMBH recommends that you familiarise yourself with the cancellation conditions of the respective providers before booking tickets for sporting events, music events and cultural events.
Until the start of the trip, the traveller may request that a third party assumes the rights and obligations arising from the travel contract in their place.
PAOLA SACCO LUXURY TRAVEL GMBH may object to the entry of a third party if this third party does not fulfil the special travel requirements or if legal regulations or official orders prevent its participation.
If a third party enters into the contract, he and the traveller are jointly and severally liable to PAOLA SACCO LUXURY TRAVEL GMBH for the tour price and the additional costs incurred by the entry of the third party.
For organisational reasons, the replacement request must be received by PAOLA SACCO LUXURY TRAVEL GMBH 48 hours before the planned start of the trip (departure).
6 Cancellation and termination by Paola Sacco Luxury Travel GmbH
PAOLA SACCO LUXURY TRAVEL GMBH may withdraw from the travel contract before the start of the trip in the following cases:
If an advertised or officially specified minimum number of participants is not reached, if reference is made to a minimum number of participants in the tour description for the tour in question.
In any case, PAOLA SACCO LUXURY TRAVEL GMBH is obliged to inform the customer of this immediately after the conditions for the non-realisation of the trip have arisen and to forward the declaration of cancellation.
The customer will be refunded the paid travel price immediately.
Cancellation is permitted up to two weeks before the planned start of the trip.
If it becomes apparent at an earlier stage that the minimum number of participants cannot be reached, PAOLA SACCO LUXURY TRAVEL GMBH must inform the customer accordingly.
7. limitation of liability
The contractual liability of PAOLA SACCO LUXURY TRAVEL GMBH for damages other than personal injury is limited to three times the price of the holiday,
a) insofar as damage to the customer has been caused neither wilfully nor through gross negligence, or
b) insofar as PAOLA SACCO LUXURY TRAVEL GMBH is responsible for damages incurred by the customer solely due to the fault of a service provider.
The tortious liability of PAOLA SACCO LUXURY TRAVEL GMBH for damage to property that is not due to intent or gross negligence is limited to three times the price of the holiday.
This maximum liability amount applies per customer and journey.
Any further claims in connection with baggage under the Montreal Convention remain unaffected by this restriction.
PAOLA SACCO LUXURY TRAVEL GMBH is not liable for service disruptions, personal injury and property damage in connection with services that are merely arranged as third-party services (e.g. excursions, sporting events, theatre visits, exhibitions, transport services from and to the advertised departure and destination) if these services are expressly and clearly identified as third-party services in the advertisement and booking confirmation, stating the contractual partner that arranged them, so that the customer can recognise that they are not part of PAOLA SACCO LUXURY TRAVEL GMBH's travel services.
If PAOLA SACCO LUXURY TRAVEL GMBH has the status of a contractual air carrier, liability is governed by the provisions of the Air Traffic Act in conjunction with the Montreal Convention.
These agreements generally limit the carrier's liability for death or personal injury as well as loss of or damage to baggage.
8. choice of law
The contractual relationship between the customer and PAOLA SACCO LUXURY TRAVEL GMBH shall be governed exclusively by German law. This also applies to the entire legal relationship.
Insofar as the liability of PAOLA SACCO LUXURY TRAVEL GMBH is not subject to German law in the event of legal action by the customer against PAOLA SACCO LUXURY TRAVEL GMBH abroad, German law shall apply exclusively with regard to the legal consequences, in particular with regard to the nature, scope and amount of the customer's claims.
9. place of jurisdiction
The traveller can only sue PAOLA SACCO LUXURY TRAVEL GMBH at the company's registered office.
For legal action by PAOLA SACCO LUXURY TRAVEL GMBH against the traveller, the place of residence of the traveller shall be decisive, unless the action is directed against registered traders or persons who have moved their place of residence or habitual abode abroad after conclusion of the contract or whose place of residence or habitual abode is not known at the time the action is brought.
In such cases, the registered office of PAOLA SACCO LUXURY TRAVEL GMBH shall be decisive.
10 Legal validity
These travel conditions are valid as of November 2020 and will be included in all travel contracts concluded from November 2023.
PAOLA SACCO LUXURY TRAVEL GMBH Hildastrasse 3, 65189 Wiesbaden. Tel: +49 (0) 611 58088360
11. data protection
We process your personal data as part of a booking to fulfil our contractual obligations.
The data will not be passed on to third parties who are not involved in processing the contract.
However, we will pass on your data to companies involved in the realisation of the trip (airlines, hotels, etc.).
These companies may have their registered office abroad.
Depending on the destination country of your trip, you agree that we may transfer the data required for booking and organising your trip to the travel or accommodation company.
The legal basis for the processing is the fulfilment of the contract pursuant to Art. 6 para. 1 lit. b GDPR and, in the case of transmission abroad, Art. 49 para. 1 lit. a GDPR.