PAOLA SACCO LUXURY TRAVEL GMBH

Terms and conditions

By registering (booking), the customer offers the company PAOLA SACCO LUXURY TRAVEL GMBH the conclusion of a travel contract with binding validity. Travel agents (e.g. travel offices) and service providers (e.g. hotels, transportation companies) are not authorized by PAOLA SACCO LUXURY TRAVEL GMBH to conclude contracts, give information or guarantees which would amend the stipulated content of the travel contract, or which would exceed the services contractually promised by PAOLA SACCO LUXURY TRAVEL GMBH or which are contrary to the published trip information. The booking may be concluded in oral form, written form, by phone or electronically (E-mail or via the internet) If booked electronically, PAOLA SACCO LUXURY TRAVEL GMBH will immediately acknowledge receipt of the booking by electronic means. The contract is concluded upon the receipt of the acceptance declaration (travel confirmation) by PAOLA SACCO LUXURY TRAVEL GMBH.

As a rule, upon conclusion of the Travel Contract a deposit up to the amount of 30% of the trip price is required. A higher deposit may be required in some well founded individual cases. If, despite notice to pay the deposit is not paid, and after allotting a reasonable amount of time to do so, PAOLA SACCO LUXURY TRAVEL GMBH has the right to terminate the contract. The remaining payment is due 4 weeks before scheduled departure. The travel documents will be handed over to the customer after the receipt of full payment of the trip price.

The customer will be explicitly notified if a payment / deposit is levied by vendors for the reservation or provision of admission tickets to a sports event / musical event / cultural event. PAOLA SACCO LUXURY TRAVEL GMBH will then collect such fees on behalf of the organizer of the sports event / musical event / cultural event and immediately transfer this amount to the entitled entity.

The extent of the contractual services is defined in the description of services and in the relevant details contained in your travel confirmation or the individual suggestions from PAOLA SACCO LUXURY TRAVEL GMBH including the travel confirmation. In the event that there is a discrepancy between the information in the description of services and the travel confirmation, the information in the travel confirmation is binding. Any changes in or deviations of individual travel services from the agreed upon content in the travel contract, which occur after the conclusion of the contract and become necessary, or which are affected by PAOLA SACCO LUXURY TRAVEL GMBH in good faith, are permitted insofar as the changes or deviations are not significant and do not effect the overall arrangements of the booked travel. Possible warranty claims remain unaffected, insofar as the modified services are flawed. PAOLA SACCO LUXURY TRAVEL GMBH is obliged to inform the customer without delay about any such services changes or deviations.

In the event that there are changes in the applicable exchange rates for the trip in question, PAOLA SACCO LUXURY TRAVEL GMBH reserves the right to amend the advertised prices and the confirmed booked price as follows: 
PAOLA SACCO LUXURY TRAVEL GMBH may raise the price of the trip to the extent of the increase in price for the purchase of such travel services.
The increase is only permissible provided there are more than four months between the conclusion of contract and the scheduled departure and when the circumstances giving rise to the increase were not present before the conclusion of contract and could not have been foreseen.
PAOLA SACCO LUXURY TRAVEL GMBH is obliged to inform the customer without delay in the event of a retrospective change to the travel price. An increase in price is not permitted from the 20th day before scheduled departure.

The customer may withdraw from the trip at any time before the scheduled departure. The date upon which the cancellation is received by PAOLA SACCO LUXURY TRAVEL GMBH is definitive. It is recommended that the customer declare his cancellation in written form.
In the event of a cancellation or failure to begin the trip by the customer, PAOLA SACCO LUXURY TRAVEL GMBH will claim a compensation amounting to the trip price less the expenses saved. In this case the customer retains the right to prove that the damages are less. 


The cancellation fees for admission tickets for sports events / musical events / cultural events are subject to the rules of the provider concerned. Generally, the cancellation fees claimed by the providers of the above mentioned events will be in the amount of the complete price which was agreed to. Prior to their booking of admission tickets for sports events / musical events / cultural events, PAOLA SACCO LUXURY TRAVEL GMBH recommends that the customers familiarize themselves with the cancellation policies of the providers concerned.


Up to the date of departure, the traveler may request that, in his place, a third party enter into the rights and duties of the travel contract. PAOLA SACCO LUXURY TRAVEL GMBH may reject the entry of a third party if he/she does not meet the specific travel requirements or if his/her participation would be in breach of applicable laws or official regulations. If a third party enters into the contract, he/she and the original traveler are liable jointly and severally in respect to PAOLA SACCO LUXURY TRAVEL GMBH for the trip price and any additional costs which incur as a result of the entry into the contract by the third party. For organizational reasons, the request for substitution must have been received by PAOLA SACCO LUXURY TRAVEL GMBH 48 hours before scheduled departure. 

The travel contract may be canceled by PAOLA SACCO LUXURY TRAVEL GMBH prior to departure under the following circumstances.
In the event that the travel description specifies a minimum number of participants for the trip concerned and the official minimum number of participants as stated in the advertising materials or set by official authorities is not reached. In any event, upon the occurrence of the pre-requisites for the non-realization of the trip, PAOLA SACCO LUXURY TRAVEL GMBH is obligated to inform the customer without delay and to submit a declaration of withdrawal. The paid travel fees will be refunded without delay. A declaration of withdrawal is permissible up to two weeks prior to the scheduled departure. Should at an earlier point in time it be evident that the necessary minimum number of participants cannot be reached, PAOLA SACCO LUXURY TRAVEL GMBH must inform the customers of such.

PAOLA SACCO LUXURY TRAVEL GMBH’s contractual liability for damages, which are not physical damages, are limited to damages no higher than three times the trip price
a) provided that the damages sustained by the customer were not caused by willful intent or gross negligence or
b) provided that PAOLA SACCO LUXURY TRAVEL GMBH is responsible for the damages sustained by the customer solely through the fault of a service provider.
PAOLA SACCO LUXURY TRAVEL GMBH’s tortious liability for damages to property which are not due to willful intent or gross negligence is limited to three times the trip price. The maximum liability amount applies to each customer and each trip. Any claims related to luggage which arise in accordance with the Montreal Convention remain unaffected by this limitation. PAOLA SACCO LUXURY TRAVEL GMBH is not liable for interruptions to service, personal damages or property damages related to services that are provided by a third party (e.g. excursions, sport events, theater visits, exhibitions, transportation to and from the advertised point of departure and destination), if these third party services are explicitly defined and identifiable as such in the tender and booking confirmation so that it is clear to the customer that these services are not part of the travel services provided by PAOLA SACCO LUXURY TRAVEL GMBH. If PAOLA SACCO LUXURY TRAVEL GMBH assumes the position of a freight carrier, the question of liability is regulated by the provisions of the Air Transportation Act in conjunction with the Montreal Convention. As a rule, this convention limits the liability of the air carrier for death or physical injury as well as loss or damages to baggage. 

Exclusively German law is applicable to the contractual relationship between the customer and PAOLA SACCO LUXURY TRAVEL GMBH. This applies also for the entire legal relationship. Insofar that a claim on part of the customer against PAOLA SACCO LUXURY TRAVEL GMBH be raised in a foreign country for the liability of PAOLA SACCO LUXURY TRAVEL GMBH on merits that non German law should be applied, then exclusively German law shall apply in regards to the legal consequences, especially concerning the type, scope and scale of the customer's claim.

The traveler may raise claims against PAOLA SACCO LUXURY TRAVEL GMBH only at its registered office. For claims on the part of PAOLA SACCO LUXURY TRAVEL GMBH against the traveler, the traveler's place of residence is definitive, unless the claim is raised against registered traders or persons, who after concluding the contract, have moved their place of residence or usual abode to a foreign country or whose place of residence or usual abode is unknown at the time that the claim is raised. In such cases, the location of PAOLA SACCO LUXURY TRAVEL GMBH is definitive.

These conditions of travel are valid as of November 2015 and they to be included in all travel contracts as of November 2015.

PAOLA SACCO LUXURY TRAVEL GMBH
Hildastr. 3
65189 Wiesbaden
Phone: +49 (0) 611 58088360